The first time a patient signs in to the new version, you MUST use your user ID and password. You can then confirm your email and account details, using the message on the homepage, and use your email to sign in, in future.The message on the homepageDoes each patient need to have an individual email address?Every patient, when registering as a NEW Patient Access user, requires a unique email address.In terms of existing patients, you will still be able to sign in with your user ID and password if you wish. You do not have to record an email address and can simply ignore the ‘confirm your account details’ message. So essentially, existing users should continue using your user ID and password, or get a unique email address which can then be successfully recorded.You can order your repeat medication a maximum of 1 week before it is due. If your medication is due when you are on holiday, please put in a special request stating the reason for an early issue.