slide 1

Online Services - if you are unsure if you need to see a GP, please check information from this website

Patient Online: Records Access

Click below for repeat prescriptions, making or cancelling an appointment and some basic medical record information (medication, immunisations and allergies).

emisAccess Online Services

Online Services to book appointments etc....

Online Access Form

Proxy Consent Form

Patient Information Leaflet

Change of Address Form

If you are due a medication review, you will not be able to request your repeat medications online.  Please book an appointment with a GP to arrange your medications.

This has arrived and a beta version is ready for patients to try.


Book Video Consultations

You can now book a video consultation at the local GP hub via your GP practice.  If you would  like to book this type of appointment, you need to download the app and register yourself.

Please note, this type of appointment with one of our GPs, is not currently available at Furnace Green Surgery itself.

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

Have Your Say

 Flu Vaccinations 2020

Please do not contact the surgery to book a flu jab until you have received a text or letter invitation asking you to call and make an appointment. In order to manage the availability of the vaccine, we are inviting groups of patients in particular At Risk categories first. We would like to thank you for your cooperation in this matter.

BAME Patients - please read the following letter:

Letter to BAME Patients July 2020

Patients whose first language is NOT English will receive a letter in the post.

COVID Updates

Government Information regarding face masks

Frequently asked questions from the Community

Sussex NHS Commissioners Weekly Briefing 24.7.20

All patients coming to the surgery are required to wear a face mask. Please read the following leaflet on how to make a simple face covering:

How to make a face mask

Please note: We remain closed for general enquiries.

Patients should only attend the surgery for pre-booked appointments, either with the nursing team or in circumstances where the GP has asked you to come to the surgery following a telephone appointment. All enquiries or requests for appointments must be made via the telephone. We appreciate your patience and support in this matter.

Pre-Bookable Appointments

Please note that we have reintroduced some pre-bookable telephone appointments. These appointments are available to book online or by telephoning the surgery. If you have a non-urgent medical problem to discuss or wish to speak to a specific GP, please consider booking one of these appointments. If you call the surgery to book, you will be asked the nature of the problem so that the GP can be informed before they call. If you book online, please give a brief note of the problem in the booking notes. We thank you for your cooperation.

COVID - Frequently Asked Questions

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if

  • You have had these symptoms for fewer than 15 days:
    • a continuous new or worsening cough
    • a high temperature
  • You are aged 50 to 64 with a pre-existing illness
  • You are aged 65 and above


It is important that patients do not "stockpile" medications during the COVID-19 crisis. Please ensure that you only order medications when they are due - early requests WILL NOT but actioned. In particular, please do not order additional inhalers as these won't be issued. We will also NOT issue inhalers to those patients who have previously been issued with one but have not needed them in the last 12 months. If you think you are experiencing mild breathing difficulties, please contact the surgery and you will be offered a telephone triage appointment so that you can obtain further advice from a clinician.

Patients Requiring Drug Monitoring Blood Tests

Patients requiring blood tests because they take Disease-Modifying Anti-Rheumatic drugs such as Methotrexate should continue to request their medications as and when necessary and will be advised by a clinician whether or not they require a blood test. Those patients who are stable on their medication and have been having regular checks will not currently be required to attend as often as usual.

Patients requiring INR monitoring will be contacted by the surgery in the coming weeks to be offered an appointment in our INR Clinic

COPD Patients

Please sign up to the following app to help you manage your COPD during the COVID-19 crisis

A helpful isolation pack for the over 70's

We are currently limiting access to the surgery to those people with an immediate medical problem and are unable to deal with general enquiries in person. Please telephone for advice but be patient as we anticipate that we will experience high call volumes.

We thank you for your support.



Patients with cough and/or fever symptoms must self isolate for 14 days. 

You should contact 111 only if you develop significant shortness of breath symptoms.



In the immediate short term we will not be pre-booking any appointments. Those patients who already have appointments will be contacted so that alternative arrangements can be made. If your appointment is not urgent, you will be asked to cancel. 

Patients wishing to book routine appointments should contact us in 2 weeks time when we will be able to offer up to date advice.

We thank you for your cooperation during this difficult time.

Patient Advice

Information about social distancing for patients in at risk groups

Self Certification for 7 Days

Please click on the link to download the form to give to your employer

Management of Long Term/On-going Medical Conditions

On-going medical conditions including COPD, Asthma, Diabetes and Mental health will now be reviewed in a patients birthday month. This enables us to predict the number of appointments we need to offer at any given time, and ensures accurate, annual recalling of patients. Diabetics will also be asked to come for a review at 6 monthly intervals (so in their birthday month and again 6 months later). You will receive an invitation via text message if we have your mobile telephone number on file. Otherwise, we will send you a letter. Many thanks for your cooperation.


Furnace Green Surgery is a four Doctor Partnership - two female and two male. The Partners are supported by a Salaried GP plus a team of Nursing and non-clinical staff with vast experience.The practice operates from its surgery premises in The Glade, Furnace Green and cares for around 7,300 patients.  On the rare occasion, locum doctors also help but we have a policy of using the same locum whenever possible to give continuity of care.

Furnace Green Surgery has been approved for GP and medical student training and each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team. Occasionally, medical students may also spend time with the practice. The practice is visited at times by other doctors, representing KSS GP Deanery, who oversee standards of training within the practice and inspect patient records during the visit. Please notify reception if you wish to exclude your medical records from this process.

PassportEU settlement scheme info. 

Please read the attachment here if you were not born in the UK but are a resident.



or click here for a self referral form to the Musculoskeletal (physiotherapy) Team.

Drink Coach is an online support service if you would like help or advice regarding your drinking behaviour.

General Data Protection Regulation

If we need to contact you regarding anything other than your medical record, we need your explicit consent to do this.  For example, if we need to contact you regarding an appointment, test result, call back from our triage system, etc., we are allowed to continue to do this.  For anything that is classed as 'non direct medical care', we need your consent.

We need you to tell us if you DO NOT want us to contact you.  Please email:

GP Privacy Notice


If you need medical help or advice when we are closed, please dial 111.

Only if you have a life threatening event dial 112 or 999.

Patient Self Help Information or NHS Choices Advice - Before you phone the surgery for a GP appointment, please check if you could self manage yourself first.  Please also consider seeing your local Pharmacist  who may be able to help you for minor ailments.

Should you have the need to be referred by your GP to the hospital, please check out this patient leaflet as it describes what you can expect to happen when your GP refers you to see a specialist or consultant at a hospital or a community health centre.

Patient Referral Checklist Leaflet

Opening Hours

See the appointments page for full details of our opening and consulting times.

We are all grateful for the National Health Service in the UK but, did you know that it costs:

£  00.46 to click on the NHS Choices Website
£  23.00 to call NHS 111
£  32.00 for a GP appointment
£124.00 to visit A&E - before any treatment
£191.00 for an Outpatient appointment
£502.00 for an average hospital stay

Please protect your NHS - click on this link:

Please call 111 instead of going to A&E if you are experiencing a non life threatening event.



Subject to Violence or Abuse? Girls and Young Women’s Counselling at the YMCA working with young women aged 16-25 who are affected by insecure housing and/or violence.  This is a free service for young women in Crawley.

Sussex Oakleaf - Need someone to talk to?

Find It Out Centre - Information and advice for those aged 13 - 25 or aged 11 - 12 if accompanied by a parent.

Can help with:Employment and Training, Careers, Education, Housing, Homelessness, Money, Justice and Equality, Health, Family and Relationships, C Card Distribution and much more.

Find, Get, Give is a YMCA produced national website that supports young people, parents and carers and professionals around mental health. The site has been co-produced with young people and provides access to a range of self-help tools, resources, guides and blogs as well as a service directory of national mental health services that young people can rate and review

For information and advice about mental health support the following websites are also available for young people, parents and carers and professionals:

Young Minds: Includes resource booklets, self-help guides, service directory and a parent and carers helpline

Your Space: West Sussex’s site for young people, includes information on Find It Out Centre's and other local support services

There is now a section on the West Sussex Local Offer where you will be able to access information about Schools and Colleges emotional health and wellbeing.

And now..... something for the kids


Change for Life -  Click here for fun, food and activities

10 Commandments of Health (youtube video)

What does Sugar do? (youtube video)


Crawley Deaf Social Club meet every 3rd Saturday (except January and August) at Furnace Green Community Centre, Ashburnham Road, Crawley.  For more info contact John Redwood 


(Site updated 23/11/2020)

Contact Details

Furnace Green Surgery

Contact Telephone

01293 611063
01293 649069
01293 611063
0871 2264 353
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website