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Registration

We do not register patients on a Monday morning.  When you come to register, you will need proof of ID and proof of address (within the last 6 months).  Please ensure your registration forms are completed correctly.  If you were born outside of the UK, we NEED your date of coming into the country to process your registration.

Daily Triage

Each day the surgery manages its urgent appointments via a telephone triage system.  This is bookable from 8.30am Monday - Friday.  The earlier you call, the earlier you will be added to the list for the Clinician to phone you back.  You must be available to come to the surgery on the day should the Clinician need to see you face to face.

You will be asked by the receptionist the reason for the urgency; this is under the instruction of the Partners of the Practice and you must give an answer as to why they need to phone you back.

There are very few afternoon triage appointments and these are for urgent needs from lunch time on the same day only.  They are not for ongoing issues OR for patients wanting an afternoon appointment at short notice.  You will again be asked the reason for the urgency.

Booking Appointments

If you need to see a GP for a general matter, you can do this online via the website (if you have signed up for this) or you can come to the surgery or telephone reception.

Test Results

Please only phone in the afternoon if you are chasing your test results.  All results are checked by the GPs before the Receptionists are able to give you any comment made by the GP.  Should a result need you to come and see a Clinician, you may be telephoned by a Receptionist to book an appointment.

New Patient Health Check

As a new patient you will be required to have a new patient health check.  This will comprise of a general check up; normally including a urine sample to test for underlying medical issues like Diabetes.

Prescriptions

If you are on a repeat medication, you can request your medication online (if you have signed up for this).  You can drop a repeat medication request through the letter box if we are closed, or put in your request direct to reception.

If you are due a medication review, you will need a non urgent appointment with a GP.  You cannot order your repeat medication online if your review is over due.

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