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If you would like communications and information from the surgery in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know. You can call us 

on 01293 611063 or email

St Catherine's Hospice

St Catherine's Hospice is a Crawley-based charity, providing end of life care for people across Sussex and Surrey. As well as helping local people with a terminal illness to spend their precious time feeling comfortable, supported and free from pain, St Catherine's offers counselling, bereavement support, and welfare advice for both patients and their families. If you would like to find out more about St Catherine's, please go to



Furnace Green Surgery - Triage

50 The Glade, Furnace Green, RH10 6JN 
01293 611063

If you turn up at the surgery requesting a same day appointment, details will be taken and you will be asked to wait at home for a telephone call from the Triage Nurse/Doctor.

What is Triage ? 

Triage means sorting.  It is a way in which we can deal with our patients who request a same day appointment. 
To assist that Triage Nurse, a brief outline of the problem will be needed by the receptionist – please help them to help you. 
Our Triage Nurse has undergone special training in order to be able to carry out triage, this, together with her nursing skills, makes her very well qualified to carry out this service. 
All the doctors supervise the nurse and the advice given is based on procedures drawn up by the doctors.
The nurse will assess your health needs and direct you to the most appropriate health professional such as a doctor, pharmacist, health visitor or even self help.  You may not always need to see a doctor.
If you are given an Emergency Appointment it should not be used for routine or ongoing problems.  A routine appointment should be made for these.  
The nurse is acting as a channel between the patient and the doctor – she is not an obstacle.

Our qualified Triage Nurse Practioners are Sheila Sparkes and Sarah Crawford.

Please note that the Triage Nurse/Doctor will attempt to phone you once.  If there is no reply your details will be filed or a message will be left on your answerphone/voicemail.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website